Privacy Policy
Last updated: October 31, 2022
It is very important that we treat your personal data with care.
If you wish to object to the collection, processing or use of your data in accordance with all or individual measures outlined in this Privacy Policy, you can send your objection by email (hello@sterlingoods.com) or by letter to the following address:
Sterlingoods LLC
c/o CAPSUCUP.COM
8285 NW 64th St. unit 5
Miami, FL 33166, USA
Sterlingoods LLC, a registered business and a Florida LLC, is a specialized e-tailer in multiple categories (Food & Beverage, Household Goods, et al.) operating multiple websit
Sterlingoods LLC distributes a variety of products including but not limited to Italian Espresso pods, Coffee Capsules, Coffee Pods Compatible with Nespresso Machines, Tea Pods Compatible With Nespresso Machines, Coffee Pods Compatible with Keurig Machines, et al.
This Privacy Policy (”Policy”) is incorporated by reference into Sterlingoods LLC. (dba CASPUCUP) Terms and Conditions (the ”Terms”). This Policy is intended to serve as the Personal Information Collection Statement and applies to personal information processed by us in our business, including on our websites, mobile applications, physical products, and other online or offline offerings (collectively, the “Services”). The term ”Capsucup”, ”we”, “our”, and ”us” includes Sterlingoods LLC.
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
INTERPRETATION
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
DEFINITIONS
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application means the software program provided by the Company downloaded by You on any electronic device, named "Capsucup", "Capsucup.com", "Capscup App".
Business, for the purpose of the CCPA (California Consumer Privacy Act), refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of California.
Company (referred to as either "the Company", "Sterlingoods", "Sterlingoods LLC.", "Capsucup", "We", "Us" or "Our" in this Agreement) refers to STERLINGOODS LLC, located at 8620 NW 64th st. Unit 13. Miami FL 33166
Consumer, for the purpose of the CCPA (California Consumer Privacy Act), means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: United States
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
Personal Data is any information that relates to an identified or identifiable individual.
For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
Sale, for the purpose of the CCPA (California Consumer Privacy Act), means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's Personal information to another business or a third party for monetary or other valuable consideration.
Service refers to the Application or the Website or both.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Capsucup accessible from www.capsucup.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
TYPES OF DATA COLLECTED
PERSONAL DATA
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
CUSTOMER ACCOUNT
For customers who complete the corresponding registration process, we provide direct password-protected access to their personal data (customer account) stored by us. In the "My Account" area, you can view details of your orders, as well as manage your address, payment details and newsletter subscriptions. You are obliged to handle your personal access details confidentially and not to make them available to third parties. We will not assume liability for the improper use of passwords unless we are responsible for said improper use. A user account and the details stored therein can be deleted at any time.
USAGE DATA
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
INFORMATION FROM THIRD-PARTY SOCIAL MEDIA SERVICES
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
- Amazon Live
- Tiktok
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.
INFORMATION COLLECTED WHILE USING THE APPLICATION
While using Our Application, in order to provide features of Our Application, We may collect, with your prior permission:
- Information regarding your location
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.
MOBILE MESSAGE SERVICE TERMS AND CONDITIONS
Your use of the Mobile Messaging Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. We may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., cart reminders) from Capsucup via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to +1 (786) 205-4873to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other mobile message programs and wish to cancel, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email hello@capsucup.com
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages.
You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.
You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
TRACKING TECHNOLOGIES AND COOKIES
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
USE OF YOUR PERSONAL DATA
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
We may share your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to advertise on third party websites to You after You visited our Service, for payment processing, to contact You.
- For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
RETENTION OF YOUR PERSONAL DATA
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
TRANSFER OF YOUR PERSONAL DATA
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
DISCLOSURE OF YOUR PERSONAL DATA
BUSINESS TRANSACTIONS
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
LAW ENFORCEMENT
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
OTHER LEGAL REQUIREMENTS
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
SECURITY OF YOUR PERSONAL DATA
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.
ANALYTICS
We may use third-party Service providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
You may opt-out of certain Google Analytics features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.
Firebase
Firebase is an analytics service provided by Google Inc.
You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.
We also encourage you to review the Google's policy for safeguarding your data: https://support.google.
For more information on what type of information Firebase collects, please visit the Google Privacy & Terms web page: https://policies.google.
Mixpanel
Mixpanel is provided by Mixpanel Inc.
You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/
For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.
EMAIL MARKETING
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
We may use Email Marketing Service Providers to manage and send emails to You.
Klaviyo
Their Privacy Policy can be viewed at https://www.klaviyo.com/
PAYMENTS
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
Stripe
Their Privacy Policy can be viewed at https://stripe.com/us/
PayPal
Their Privacy Policy can be viewed at https://www.paypal.com/
BEHAVIORAL REMARKETING
The Company uses remarketing services to advertise on third party websites to You after You visited our Service. We and Our third-party vendors use cookies to inform, optimize and serve ads based on Your past visits to our Service.
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.
Bing Ads Remarketing
Bing Ads remarketing service is provided by Microsoft Inc.
You can opt-out of Bing Ads interest-based ads by following their instructions: https://
You can learn more about the privacy practices and policies of Microsoft by visiting their Privacy Policy page: https://privacy.
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.
To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.
Pinterest remarketing service is provided by Pinterest Inc.
You can opt-out from Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions: http://help.
You can learn more about the privacy practices and policies of Pinterest by visiting their Privacy Policy page: https://about.pinterest.
CCPA Privacy
YOUR RIGHTS UNDER THE CCPA
Under this Privacy Policy, and by law if You are a resident of California, You have the following rights:
- The right to notice. You must be properly notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
- The right to access / the right to request. The CCPA permits You to request and obtain from the Company information regarding the disclosure of Your Personal Data that has been collected in the past 12 months by the Company or its subsidiaries to a third-party for the third party's direct marketing purposes.
- The right to say no to the sale of Personal Data. You also have the right to ask the Company not to sell Your Personal Data to third parties. You can submit such a request by visiting our "Do Not Sell My Personal Information" section or web page.
- The right to know about Your Personal Data. You have the right to request and obtain from the Company information regarding the disclosure of the following:
- The categories of Personal Data collected
- The sources from which the Personal Data was collected
- The business or commercial purpose for collecting or selling the Personal Data
- Categories of third parties with whom We share Personal Data
- The specific pieces of Personal Data we collected about You
- The right to delete Personal Data. You also have the right to request the deletion of Your Personal Data that have been collected in the past 12 months.
- The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your Consumer's rights, including by:
- Denying goods or services to You
- Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
- Providing a different level or quality of goods or services to You
- Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services.
EXERCISING YOUR CCPA DATA PROTECTION RIGHTS
In order to exercise any of Your rights under the CCPA, and if you are a California resident, You can email or call us or visit our "Do Not Sell My Personal Information" section or web page.
The Company will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.
DO NOT SELL MY PERSONAL INFORMATION
We do not sell personal information. However, the Service Providers we partner with (for example, our advertising partners) may use technology on the Service that "sells" personal information as defined by the CCPA law.
If you wish to opt out of the use of your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below.
Please note that any opt out is specific to the browser You use. You may need to opt out on every browser that you use.
WEBSITE
You can opt out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on the Service:
- From Our "Cookie Consent" notice banner
- Or from Our "CCPA Opt-out" notice banner
- Or from Our "Do Not Sell My Personal Information" notice banner
- Or from Our "Do Not Sell My Personal Information" link
The opt out will place a cookie on Your computer that is unique to the browser You use to opt out. If you change browsers or delete the cookies saved by your browser, you will need to opt out again.
MOBILE DEVICES
Your mobile device may give you the ability to opt out of the use of information about the apps you use in order to serve you ads that are targeted to your interests:
- "Opt out of Interest-Based Ads" or "Opt out of Ads Personalization" on Android devices
- "Limit Ad Tracking" on iOS devices
You can also stop the collection of location information from Your mobile device by changing the preferences on your mobile device.
"Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)
Our Service does not respond to Do Not Track signals.
However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.
Minors’/Children’s Information
The Service may contain content appropriate for minors and children under the age of 13. Our Services are intended to be enjoyed by users/customers of all ages, however, we do only collect personal information from adult users, and do not knowingly collect personal information from minors and/or children under the age of 13 (or other age as required under applicable law) as part of our Services. Users may not upload audio of a minor and/ or child under the age of 13 or other personal information that may identify a minor and/or child under the age of 13 without first obtaining the explicit consent of the parent or guardian. Parents or guardians should supervise their minors/children’s use of our Services at all times.
If you are a parent or guardian and learn that your minor/child has provided us with personal information without your consent, you may contact us via email or other provided means below. If we learn that we have collected any personal information from a minor/child in violation of any applicable law, we will promptly take the necessary steps to delete such information, unless there exists a legal obligation to retain it, and terminate the minor’s/child’s account as applicable.
Your California Privacy Rights (California's Shine the Light law)
Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.
If you'd like to request more information under the California Shine the Light law, and if you are a California resident, You can contact Us using the contact information provided below.
California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)
California Business and Professions Code section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.
To request removal of such data, and if you are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.
Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: hello@sterlingoods.com
By visiting this page on our website: https://sterlingoods.
8620 NW 64th St. Unit 13
Miami, FL 33166
786-2054873
PERSONAL DATA
You can visit our website without entering any personal information. We only store access data which is not personally identifiable, such as the [name of your Internet service provider, the site from which you are visiting us or the name of the requested file]. This data is evaluated for the exclusive purpose of improving our services and not to provide us with any information about your person. We collect personal information from you when you submit that information to us voluntarily. For example, we collect information from you when you:
- When using your customer account;
- When placing an order;
- When subscribing to our newsletter;
- When you contact us;
- When you participate in a promotion, such as a sweepstakes or contest;
When placing an order, we require your correct name, address and payment details. We require your email address so that we can confirm receipt of your order and communicate with you. We also use this to identify you (customer login). In addition, we use your email address to send you order and shipping confirmation emails. We use the data provided by you without your explicit consent exclusively for fulfilling and processing your order.
Your personal data will be deleted, insofar as legal storage obligations do not preclude this and if you have filed a request for the deletion of your data, if the data is no longer required to fulfill the purpose for which it was stored or if its storage is inadmissible on other legal grounds. We will not sell or rent your personal data to third parties for marketing purposes without your express permission.
CUSTOMER ACCOUNT
For customers who complete the corresponding registration process, we provide direct password-protected access to their personal data (customer account) stored by us. In the "My Account" area, you can view details of your orders, as well as manage your address, payment details and newsletter subscriptions. You are obliged to handle your personal access details confidentially and not to make them available to third parties. We will not assume liability for the improper use of passwords unless we are responsible for said improper use. A user account and the details stored therein can be deleted at any time.
NEWSLETTERS AND RECOMMENDATIONS
When signing up for our newsletter, we send you a first-round notification email that contains information about our newsletter process, and how to unsubscribe at any time. Your newsletter preferences can always be managed within your Customer Account if you have registered for one. Every sent newsletter also contains the explicit option to unsubscribe from our newsletter mailing list at any time.
In case of an already existing business relationship between you as the customer and Capsucup, we may send you recommendation emails, such as special discounts and offers, and new products from the same category you had previously ordered. You can also unsubscribe from the recommendation emails at any time by clicking the UNSUBSCRIBE link at the bottom of the e-mail.
If you opt-in to a Capsucup sweepstakes or promotion, either on capsucup.com or a third-party website, we may send you recommendation emails, such as special discounts and offers, and new products from the same category you had previously ordered. You can also unsubscribe from these recommendation emails at any time by clicking the UNSUBSCRIBE link at the bottom of the e-mail.
DISCLOSURE OF PERSONAL DATA
Your data will be disclosed to the shipping company responsible for the delivery as far as this is necessary for the delivery of your goods. For the settlement of payments we disclose your payment details to the relevant banking institution.
SECURE DATA TRANSFER
Your personal data is transferred securely when you place an order with us. The most recent two versions of Caspsucup supported browsers include TLS 1.2 support. When you visit the Capsucup store using one of these browser versions, your connection will take place over TLS 1.2. Earlier versions of browsers and browsers not officially supported by Capsucup site might also support TLS 1.2.
USE OF COOKIES
We use so-called cookies on some pages in order to make visiting our website more attractive and to enable the use of certain functions. Cookies are small text files that are stored on your computer. Some of the cookies used by us are deleted at the end of your browser session, in other words, when you close your browser (so-called session cookies). Other cookies remain on your computer and enable us or our partner companies to identify your browser the next time you visit our site (persistent cookies).
You can configure your browser so that you are informed about the storage of cookies and decide whether to accept these on a case-by-case basis or to reject all incoming cookies. If you choose not to accept cookies, this may restrict the functionality of our website.
THIRD PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.
AGENTS AND CONTRACTORS
We may use outside companies, agents, or contractors (collectively "vendors") to provide support for the internal operations of our website and to assist us with administering e-commerce services or various other programs and promotions available on our website. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payment, and providing customer service. In the course of doing so, these vendors may come into contact with your information. Whoever, we only give them access to (or allow them to collect on our behalf) the information they need in order to perform the specific tasks they have been hired to do. They may not use it for other purposes.
RETARGETING
We use this technology in order to provide users who were previously interested in our products with personalized advertising. The fade in of ads on third-party websites occurs through cookies. These third-party websites never store any personal data.
WEB ANALYSIS - GOOGLE ANALYTICS
For web analysis and in order to improve our online offering, this website uses so-called tracking technology. This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are placed on your computer, to help us analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In the event that IP anonymization is activated on this website, your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there. On behalf of the operator of this site Google will use this information to evaluate your use of the website, compile reports on website activity and perform further services for the website operator associated with the use of the website and Internet use. Google will not combine the IP address transmitted by your browser within the scope of Google Analytics with other data held by Google. You can prevent cookies from being saved by adjusting the settings of your browser software accordingly; we do, however, point out that in this case, you may not be able to use all of the functions of this website in full.
You can also prevent the information generated by the cookie with regard to your use of the website (including your IP address) from being captured and provided to Google and from being processed by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/
RIGHT OF ACCESS TO INFORMATION
You have the right to request information (free of charge) relating to your stored data and, where applicable, the right to change, block and delete this data. Please direct your inquiry, clearly stating your identity to: hello@sterlingoods.com